Operational Assistant

Description

Job Summary: The Operational Assistant is responsible for analyzing and ensuring satisfaction of both internal and external customers, guaranteeing optimal service delivery while understanding their needs. Key Highlights: 1. Customer focus (internal and external) 2. Contribute ideas for process improvement 3. Diverse environment with accelerated growth The Operations area is one of the company’s key teams, responsible for analyzing and ensuring the satisfaction of our internal and external customers, delivering optimal service and striving to understand the needs of those who make a difference in our purpose and services! We are seeking an **Operational Assistant** in **Uberlândia/MG** to carry out departmental activities, ensuring service delivery meets the company’s established standards. At **SEGIMOB**, we closely monitor market innovations and continuously refine our solutions to make them increasingly simple and unique. With this mindset, **we aim to reach even greater heights**! If you seek professional growth and new challenges, **this is your place**. **Join us in building a diverse environment of accelerated growth**. **Ready for the challenge?** **\#JoinSEGIMOB** **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Analyze information according to the quoted insurance policy, enter data into the insurer’s system, and subsequently into the platform for policy issuance; * Request documentation required by the insurer in case of pending items; * Contract and issue insurance policies based on information received from the platform; * Generate contracts according to agreed contractual parameters; * Contact the department coordinator and the commercial team to confirm information; * Monitor demands from brokers received via email and platform, providing appropriate follow-up and timely responses to requesters; * Participate in internal projects, contributing ideas for improving company processes; * Maintain continuous focus on the customer (internal and external), anticipating their needs by prioritizing activities with the greatest impact on business results; * Comply with formalized guidelines in company policies and procedures: Code of Conduct, Data Confidentiality and Privacy Policy (LGPD), Health, Safety and Environment Policy, etc.; * Ensure mutual respect among all individuals, harmony, and absence of prejudice. * Maintain cleanliness and organization of the workplace. **Requirements and Qualifications** ------------------------------ * Completed high school education or currently pursuing a university degree; * Basic Microsoft Office package; * Strong communication skills; * Ethics and integrity; * Teamwork; * Proactivity; * Agility; * Discipline. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ * Completed high school education, or technical/vocational qualification, or currently pursuing a university degree; * Basic Microsoft Office package; * Strong communication skills; * Ethics and integrity; * Teamwork; * Proactivity; * Agility; * Discipline. **Additional Information** At SegImob, we highly value the balance between professional and personal life. We recognize that everything is interconnected, and ultimately, **it’s all about people.** Therefore, our benefits are personalized—check them out! What SegImob offers you: Your meal allowance—**Freedom Allowance!** No more choosing between meal or food allowance: we provide a VISA-branded card in partnership with CAJU, and I **\#OnlySeeBenefits** in this partnership! Fresh fruit available weekly to support your well-being Transportation Allowance (VT) Health Insurance for Employees Dental Insurance Life Insurance Extended Paternity Leave Gympass Recognition and Gamification Programs Company-provided Equipment Happy Hour Day Off The **Seg Imob** was founded with the mission of transforming and innovating the real estate market by offering intelligent and secure solutions to ensure peace of mind for real estate agencies, brokers, and tenants. Guided by credibility and commitment to excellence, we have become an industry benchmark by developing products tailored to the specific needs of the rental market. Our story began with the vision of simplifying processes and offering agile, efficient alternatives to ensure security in real estate transactions. **For over 11 years**, we have built strategic partnerships and invested in technology and innovation, always aiming to deliver a more reliable and transparent experience for our customers. Today, Seg Imob stands out as a company committed to the sector’s evolution, operating ethically and transparently to deliver customized and efficient solutions. Our commitment is to keep evolving and offering the best alternatives for the real estate market—always focused on security, practicality, and customer satisfaction.