CS Corp is the company responsible for integrating, structuring, and driving the technological and administrative operations of our business ecosystem. We are part of a group composed of Seg Imob, Seg Pag, and Ita Seguros, and we serve as the foundation connecting all these companies, ensuring that processes, systems, and people operate in an aligned and efficient manner. We are an innovation-driven company focused on delivering solid, secure, and scalable solutions. Our role is to ensure the group grows with organization, operational intelligence, and reliable technology—always focusing on continuous improvement, automation, and excellence in supporting business areas. **Technical Support Analyst** ------------------------------- Are you curious, analytical, and interested in understanding how things work? If solving technical problems motivates you and learning quickly is part of your work style, this opportunity is for you! At CS Corp, we believe well-managed technology is essential for all group companies to operate efficiently, securely, and productively. Our IT team ensures that systems, equipment, and infrastructure remain consistently stable, enabling teams to operate without interruptions. **Responsibilities and Duties** * Provide technical support to internal users, resolving hardware, software, network, and corporate system issues. * Install, configure, and update systems, applications, and equipment. * Record and track service requests via Service Desk, ensuring clear and complete documentation. * Assist in creating and managing user accounts, permissions, and access rights. * Perform preventive maintenance on equipment and IT infrastructure. * Deploy updates, security patches, and conduct testing following best practices. * Contribute to creating manuals, procedures, and technical materials. * Support improvement projects, automation initiatives, and implementation of new technologies. * Monitor support metrics (SLA, resolution time, user satisfaction). **Requirements and Qualifications** * Bachelor's degree completed or in progress in IT, Information Systems, Computer Science, or related fields. * Previous experience in technical support or Service Desk. * Knowledge of Windows, Linux, and/or MacOS. * Experience with networks, device configuration, and hardware maintenance. * Familiarity with ticketing and monitoring tools. * Basic knowledge of information security. * Good communication skills, patience, and clarity when assisting users. * Analytical, proactive, and organized profile. **Desirable** ------------- * Experience with collaboration tools and corporate systems. * Knowledge of cloud, servers, and backup procedures. * Certifications such as ITIL, CompTIA, Microsoft, or Cisco. **Additional Information** **Work Schedule and Format:** * Working hours: Monday to Friday, from 8:30 AM to 6:00 PM. * Work model: On-site, according to company policy. **Benefits:** * Flexible allowance * Health insurance * Dental insurance * Life insurance * Gympass * Therapeutic Program * Happy Hour * Rest room * Breakfast and fruits * Training and growth opportunities. We are a plural unit serving other plural units. We deliver customized and innovative solutions, generating results and positive experiences. **Our purpose is clear:** Enable access to specialized, high-performance services. **We firmly believe that having the right people in the right positions not only enhances workplace happiness and engagement but also leads to substantial improvements in our business and fosters innovation.** A vibrant, active, propagating, changeable, problem-solving, and restless life. We are unity and totality.