Telemarketing Operator

Description

Job Summary: A professional responsible for organizing and optimizing medical appointment schedules, ensuring high-quality service and accuracy of information in the system. Key Highlights: 1. Focus on organizing and improving medical appointment scheduling efficiency 2. Customer service and support via phone and chat 3. Management and updating of data and appointments in the system *We are seeking a professional to ensure organization and efficiency of medical appointment schedules, guaranteeing service quality and accuracy of information recorded in the system.* Work Schedule: Monday to Friday: 12:40 PM to 7:00 PM (20-minute break) \| Saturday: 7:00 AM to 1:00 PM\. **Requirements:** * Completed high school education; * Organization, attention to detail, customer focus, and teamwork skills. **Main Responsibilities:** * Update the system according to service processes; * Respond to incoming calls and messages via ChatBot; * Perform scheduling, confirmations, rescheduling, and calendar adjustments; * Update and register customer data in the system; * Monitor and manage medical appointment calendars in real time, including time slot blocking and unblocking; * Conduct proactive outreach for confirmations, pickup of test reports/glasses, and prospecting activities; * Relay messages and support Tele-Service Center requests. **Location:** * Downtown. **Benefits:** *Immediate* * Transportation allowance; * Meal allowance (average R$735.00/month). *After Probation Period (90 days)* * Medical assistance; * Dental assistance; * Birthday leave; * Gympass. Employment Type: Permanent CLT Salary: R$1\.660,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site