**About Virtual Connection** We are customer relationship specialists. We combine technology, empathy, and agility to deliver service experiences that create value. Here, every team member is a fundamental part of our mission. **About the Role** Are you the kind of person who loves solving problems, helping others, and seeing everything run smoothly? Then this role is for you! We’re looking for someone with a team-oriented mindset, **proactivity**, **organization**, **time management skills**, and the ability to work under pressure with composure and a results-driven focus. At **Virtual Connection**, the **Junior Technical Support Analyst** plays an essential role: ensuring technology operates seamlessly—connecting people, systems, and outcomes. Here, every click, every login, and every solution contributes to delivering the best possible experience for our teams and clients. **✅ Prerequisites** * Completed **bachelor’s degree** in related fields (e.g., Information Systems, Computer Science, Computer Engineering, or similar). * Minimum **1 year of experience** in technical support. * Intermediate proficiency in **Microsoft Office (Excel and PowerPoint)**. * Strong teaching ability, **clear communication skills**, and willingness to train others. **️ Key Responsibilities** * Provide **hardware and software technical support**, both remotely and on-site. * Support **infrastructure** (networks, cabling, backups, and facility installations). * Handle service requests and incidents by **investigating root causes and proposing solutions**. * Monitor platform and system performance (e.g., WeON, Movidesk, and others). * Create operational access accounts, configure extensions, and assist the team in managing tools. * Perform **software, antivirus, and license updates**, ensuring information security. * Support **home office users**, guiding them on how to use company platforms. * Work with organization, diligence, and a strong focus on delivering an impeccable experience to all users. **Work Schedule** * Monday to Friday * 8:00 AM to 5:48 PM **Salary and Benefits** **Salary: BRL 3,038.80** Meal Allowance or Food Voucher — for lunch or grocery shopping. Health Insurance: Health is \#seriousbusiness — let’s take care of ourselves. Dental Insurance — for a healthy, confident smile. Childcare Assistance — so your little ones are always well cared for. ️ Partnerships and Discounts — exclusive benefits at various establishments. Transportation Voucher — for stress-free commuting. Family Salary: Extra financial support for employees with dependents. * ️ Exceptional Vacation Policy — more days off because everyone deserves special rest. Birthday Leave — your day, your break! Celebrate however you like. Educational Assistance (Undergraduate & Graduate) — invest in your future with our support. Language Learning Assistance — learn a new language and broaden your horizons. ‍Career Development Programs — grow with us! Special Occasions: We love celebrating every important date together. ️‍ Diversity, Equity & Inclusion Programs — we value diversity and foster an inclusive environment. ✊ Representation: All voices are heard and respected here. * Inclusion: Accessibility and opportunities for everyone. Respect: A core value in all our actions. And much more! At Virtual Connection, we believe each person has something unique to offer. We value authentic relationships, collaboration, and an environment where respect and trust are top priorities. Minimum Education Level: Bachelor’s Degree * Profit Sharing * Language Learning Assistance * Educational Assistance (Undergraduate & Graduate) * Birthday Leave * Dental Insurance * Health Insurance * Meal Allowance or Food Voucher * Transportation Voucher