* **On-call availability schedule** * Remote and on-site support; * Accompany the customer’s journey with the company’s solutions; * Willingness to solve problems; * Prioritize customer satisfaction; * Handle, document, and close technical tickets; * Organization, punctuality, and discipline; * Proactivity, curiosity, and an investigative mindset; * Ability to work in a team; * Manage conflicts intelligently. * Create support solutions; * Identify opportunities to improve solutions; Job type: Full-time, CLT permanent employment Compensation: Starting from R$1,950.00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Meal allowance * Transportation allowance