Onboarding Analyst

Description

Job Summary: We are seeking an Onboarding Analyst to manage solution implementation, ensuring a structured initial experience and customer success through technical support. Key Highlights: 1. Initial customer experience and solution implementation 2. Level 1 technical support and onboarding management 3. Continuous process improvement and customer communication Onboarding Analyst – Implementation (Customer Success) **Employment Type:** CLT **Work Schedule:** 44 hours per week Job Description We are looking for an **Onboarding Analyst – Implementation** to handle the initial experience of new customers, ensuring a structured, clear, and efficient journey during the solution implementation process. This professional will guide customers from onboarding arrival through full activation, acting in a consultative, organized, and customer-success-oriented manner. Responsibilities * Manage the onboarding process, ensuring a smooth and positive transition for new customers * Guide customers through equipment installation and solution activation * Monitor onboarding progress and provide Level 1 technical support * Ensure correct progression of equipment dispatch and activation workflows * Record and track activities in Bitrix24 CRM * Support the supervisor with administrative tasks within the department * Maintain clear communication with customers and internal teams * Suggest continuous process improvements based on interactions and feedback Requirements * Currently pursuing or holding a bachelor’s degree * Strong verbal and written communication skills * Interpersonal skills and ability to work collaboratively in teams * Organizational skills, attention to detail, and comfort with technology **Preferred Qualifications:** * Experience in Help Desk, Remote Support, or Customer Onboarding * Familiarity with Bitrix24 CRM * Proficiency in Microsoft Office Suite, especially Excel Desired Skills * Teaching-oriented, proactive, and customer-focused profile * Problem-solving ability and capacity to propose improvements * Effective time management and task prioritization * Ability to handle multiple tasks simultaneously * Analytical skill for reading and interpreting reports Benefits * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance * Access to Wellhub (Gympass) Additional Information * Employment Type: CLT * Working Hours: 44 hours per week Job Type: Full-time CLT Salary: R$2\.851,00 \- R$2\.851,01 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal voucher * Transportation voucher Education: * Completed High School (Mandatory) Experience: * Onboarding (Mandatory) * Technical Support (Mandatory) Work Location: On-site