Junior Technical Support Assistant (Technical Analysis)

Description

Job Summary: We are seeking a Junior Technical Support Assistant to perform remote diagnostics on high-value equipment, with a focus on problem analysis and troubleshooting. Key Highlights: 1. Opportunity for starting a career in IT with advanced technical support 2. Development and growth to Intermediate and Specialist levels 3. An environment with hands-on training and team mentoring Junior Technical Support Assistant (Technical Analysis) **Location:** Uberlândia Shopping – Av. Paulo Gracindo **Work Model:** On-site **Expected Start Date:** March/2026 **Number of Openings:** 3 Job Description We are looking for professionals at the beginning of their careers in Information Technology, with genuine interest in technical support and problem analysis. This position goes beyond basic support. The professional will perform **remote diagnostics on high-value equipment**, requiring analytical reasoning, organization, and a professional demeanor during customer interactions. Responsibilities * Perform technical diagnostics via remote access * Analyze support tickets to identify root causes of issues * Provide support for equipment and network devices * Collaborate with a specialized technical team * Document support interactions and follow technical procedures Requirements * Basic knowledge of **hardware** (components, assembly, and diagnostics) * Knowledge of **operating systems**, drivers, and device managers * Fundamental understanding of **networking** (IP addressing and inter-device communication) * Analytical mindset and focus on problem resolution (troubleshooting) * Strong communication skills and emotional control for technical support **Preferred Qualification:** * Basic knowledge of programming logic Working Hours * **Standard Schedule:** Monday to Thursday: 8:00 AM to 6:00 PM Friday: 8:00 AM to 5:00 PM * **Occasional Night Shift:** 2:00 PM to 10:00 PM, with hour compensation (no work on Saturdays) * Benefits \* * Meal Allowance * Transportation Allowance * Gympass * Full health and dental insurance covered by the company (after probation period) Development and Growth * Hands-on training with team mentoring during the first week * Estimated learning curve: 6 to 8 months * Real opportunity for advancement to Intermediate and Specialist levels within 2 to 3 years Employment Type: Permanent CLT Contract Compensation: R$2.000,00 \- R$2.300,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Education: * Completed High School (Mandatory) Experience: * Customer Success (Mandatory) * Technical Support (Mandatory) Work Location: On-site