IT Assistant

Description

Job Summary: We are seeking early-career professionals with genuine interest in technology to provide remote support for high-value assets, requiring technical curiosity, analytical reasoning, and a solution-oriented attitude. Key Highlights: 1. Remote support for high-value assets 2. Focus on technical diagnosis and root cause analysis 3. Integration with a team of specialists About the Role We seek early-career professionals with a genuine interest in technology and a desire to build a solid medium- to long-term career path. Unlike basic support roles, this position demands technical curiosity and analytical reasoning. You will be responsible for remote support of high-value assets (equipment valued between R$50k and R$80k). Therefore, organization, a solution-oriented attitude, and emotional intelligence are fundamental pillars for success in this role. \- What We Seek (Technical and Behavioral Profile) Analytical Profile: Sharp logical reasoning and focus on problem-solving (troubleshooting). Solid IT Foundation: Hardware: Knowledge of components, assembly, and diagnostics. Software/OS: Proficiency in operating systems, drivers, and device managers. Networking: Understanding of IP addressing and equipment communication. Bonus: Basic programming logic knowledge (developer mindset). Soft Skills: Ability to remain calm under pressure and excellence in customer service. \- Key Responsibilities Perform technical diagnostics via remote access. Analyze requests to identify root causes (not just immediate fixes). Support specific machinery and critical network devices. Collaborate with a team of 15 specialists to ensure operational efficiency. Work Schedule Standard Hours: Monday to Thursday (8:00 AM to 6:00 PM) and Friday (8:00 AM to 5:00 PM). Rotating Shift (Night Shift): During specific periods, work hours are from 2:00 PM to 10:00 PM. Note: The night shift includes an earlier start time adjustment to compensate for hours, eliminating the need for Saturday shifts. Compensation: R$2\.000,00 \- R$2\.100,00 per month Work Location: On-site