Customer Service Assistant

Description

Job Summary: The Customer Service Assistant will join the team to provide comprehensive support and ensure the best customer experience across various channels and activities. Key Highlights: 1. Comprehensive customer support via phone and online chat 2. Technical support and guidance on real estate procedures 3. Focus on delivering the best experience for tenants and property owners Join Delta and become part of a team that believes, together, we open the best doors. **Job Description:** We are seeking a **Customer Service Assistant** to join our team and deliver customer service, providing comprehensive support and ensuring the best experience for our customers. **Main Responsibilities:** * Customer service (for tenants and property owners) via phone and online chat; * Clarification of general inquiries; * Resending payment slips and issuing payment statements; * Issuing and detailing debit entries in accounts; * Guidance on property vacancy procedures; * Guidance on fire insurance installment plans, IPTU tax collection, and other fees; * Updating bank account information and customer registration data; * Technical support in the customer area; * Providing basic information to insurance companies; * Guidance on property entry and exit inspections. **Requirements:** * Completed high school education; * Proficiency in Microsoft Office Suite; * Comfort with systems and digital platforms; * Strong communication skills and customer service orientation. * Experience in customer service or telemarketing (real estate market experience is a plus). **Compensation and Benefits:** * **Base salary:** R$ 1.921,26; * **Attendance bonus:** 5%; * **Meal allowance:** R$ 200.00; * **Transportation voucher;** * **Gympass;** * **Health and dental insurance.** **Working Hours:** * Monday to Friday: 8:00 AM to 6:00 PM (with 2-hour lunch break); * Saturday: 8:00 AM to 12:00 PM. **Employment Type:** CLT Job Type: Full-time CLT Pay: Starting from R$1.921,26 per month Benefits: * Medical assistance * Meal voucher * Transportation voucher