Position also available for PCD About Virtual Connection We are experts in customer relationship management. We combine technology, empathy, and agility to deliver valuable customer service. Here, every employee is a fundamental part of our mission. About the position: If you are communicative, have strong listening and problem-solving skills, and love delighting people, this job is for you! Prerequisites Complete high school education Experience in customer service (a plus) Comfort using computers Good diction, dynamism, and empathy Main Responsibilities Perform receptive customer service Offer solutions, special conditions, and personalized benefits Apply active listening and negotiation focused on solutions Record interactions in the system with attention to detail Work Schedule 6x1 with alternating days off Daily shift of 6h20 Available Shift From 1:40 PM to 8:00 PM Salary and Bonus Starting at R$ 1,522.28 per month Bonus of R$ 180.00 Our Benefits Food voucher or meal voucher so you can order lunch or do grocery shopping. Medical plan: Health is serious business, so let’s take care of ourselves. Dental plan for a healthy smile. Childcare allowance: So your little ones are always well cared for. Partnerships and discounts: Exclusive advantages at various establishments. Transportation voucher to help you get to work stress-free. Family salary: Extra support for those with dependents. Super vacations—more days for you to enjoy because everyone deserves a special rest. Birthday day off: Your day, your break! Celebrate however you want. Educational assistance: Undergraduate and postgraduate studies—invest in your future with our support. Language educational assistance: Learn a new language and expand your horizons. Career development programs: Grow with us! Celebratory dates: We love making the most of every important date and dressing up to celebrate together. Diversity, equity, and inclusion programs: We value diversity and promote an inclusive environment. Representation: Here, all voices are heard and respected. Inclusion: Accessibility and opportunities for everyone. Respect: A core value in all our actions. And much more! At Virtual Connection, we believe each person has something unique to offer. We value genuine relationships, collaboration, and an environment where respect and trust are top priorities. Minimum Education: High School (Secondary Education) * childcare allowance * Career Development Plan * Educational Assistance * Super Vacations * Meal Voucher * Medical Plan * Food Voucher * Transportation Voucher