Job Summary: Responsible for managing the company’s entire operation, integrating and optimizing internet, telecommunications, and security services, leading teams, and ensuring customer satisfaction. Key Highlights: 1. Strategic operational management of essential services 2. Leadership and development of multidisciplinary teams 3. Focus on continuous improvement and process innovation **Brief Description:** Responsible for managing the company’s overall operations, ensuring integration and efficiency across internet, telecommunications, and information security services. Develops and implements policies and procedures to optimize operational performance, monitoring key performance indicators (KPIs) to ensure effective results. In addition to managing technical and operational problem resolution, the Operational Manager leads and supports teams in their functions, promoting continuous process improvement and ensuring customer satisfaction. Their role is critical to ensuring all systems and services operate smoothly and effectively. **Education:** Bachelor’s degree completed in Information Systems, Computer Networks, Computer Science, Informatics, Systems Analysis and Development, and/or related fields. Postgraduate studies or MBA in progress in areas related to the role and/or business. **Technical and Specific Knowledge:** Code of Ethics and Conduct; LGPD – General Data Protection Law; Knowledge of labor and social security legislation. Advanced knowledge of computer networks; Knowledge of operations management; Advanced knowledge of telecommunications network infrastructure; Knowledge of information security and cybersecurity; Advanced knowledge of process and project management. * Manage all operational activities related to internet, telecommunications, and information security services. * Develop and implement operational policies and procedures to ensure service efficiency and quality. * Manage and optimize operational performance across all areas of responsibility, ensuring interdepartmental integration. * Generate, monitor, and analyze key performance indicators (KPIs) to assess operational effectiveness and identify improvement opportunities. * Manage resolution of technical and operational issues, ensuring rapid recovery and service continuity. * Lead and support teams in their functions, fostering a collaborative and motivating work environment. * Plan and execute continuous improvement and innovation projects for processes and systems. * Manage the operational budget, controlling expenses and ensuring efficient resource allocation. * Ensure compliance with internal and external standards and regulations, guaranteeing that all operations adhere to applicable laws and policies. * Develop and maintain contingency and recovery plans to ensure service continuity in case of failures or emergencies. * Oversee implementation of new systems and technologies, ensuring efficient integration with existing operations. * Manage interdepartmental communication, ensuring information is shared effectively and promptly. * Ensure proper selection of suppliers and partners, managing relationships and guaranteeing delivery of high-quality services and products. * Conduct periodic reviews of processes and systems, identifying and implementing improvements to increase efficiency. * Develop and implement training and capacity-building programs for operational teams. * Manage network and systems infrastructure, ensuring technological infrastructure stability and security. * Analyze operational and financial reports, providing insights and recommendations to executive management and the board of directors. * Stay updated on technological trends and innovations, applying new technologies and best practices to operations. * Ensure customer and user satisfaction by monitoring feedback and implementing actions to improve service and customer experience. * Collaborate with the Legal Department to ensure implementation of internal and external regulatory acts; * Ensure team motivation and training for execution of roles and responsibilities as described in the job description. * Ensure departmental processes are continuously improved and proactively address problems based on identified mappings. * Ensure departments work collaboratively, maintaining excellence, effectiveness, and problem-solving capability in executing processes. * Ensure adherence to predefined deadlines (SLAs) and targets for processes under their responsibility. * Uphold and ensure appropriate professional ethics and conduct standards become part of the organizational culture. * Follow and ensure employees follow the Internal Regulations. * Participate in and ensure employee participation in company-provided training, applying acquired knowledge to their daily activities and career development. * Ensure appropriate standards of professional ethics and conduct become part of the organizational culture. * Ensure compliance with the LGPD (General Data Protection Law) and other applicable laws related to the business.