**About Expresso Nacional** Expresso Nacional is an established company in the logistics and transportation sector, recognized for excellence in customer service, process innovation, and commitment to delivery efficiency. With a strategic presence across multiple regions of the country, our mission is to provide agile and secure solutions for our customers, always prioritizing quality, responsibility, and sustainable growth. If you seek to join a growing company with a collaborative environment and opportunities for professional development, this position is for you! **Required Experience in This Role:** minimum of 6 months preferred **Desired Experience:** \- Prior experience at freight carriers or logistics operators \- Experience monitoring shipments from loading through final delivery \- Experience managing incidents (damages, delays, returns, redeliveries, pickup/delivery discrepancies) \- Experience issuing and verifying electronic fiscal documents (CT-e, MDF-e, CIOT) \- Experience interacting with drivers, third-party contractors, and customers \- Experience controlling extra costs (daily allowances, lodging, redeliveries, tolls, etc.) \- Experience in administrative and operational transportation routines \- Experience in customer service and SLA management **Specific Knowledge (software, languages, certifications, etc.):** \- Familiarity with TMS systems; \- Knowledge of electronic fiscal document issuance: CT-e, MDF-e, and CIOT; \- Use of cargo monitoring and tracking platforms (e.g., Omnilink, OnixSat, SASCAR) \- Microsoft Office Suite (intermediate Excel: spreadsheets, simple dashboards, filters, VLOOKUP, Pivot Tables) \- Basic understanding of road freight transportation legislation \- Basic knowledge of freight rate tables, tolls, and operational costs **Skills** \- Organization and attention to detail \- Analytical ability to identify incident root causes and propose solutions \- Strong communication skills with customers, drivers, and internal teams \- Proactivity in anticipating problems \- Conflict resolution and agility in handling issues \- Teamwork \- Time management to handle multiple demands \- Resilience and emotional control under operational pressure \- Sense of urgency \- Results-oriented mindset and adherence to deadlines **Benefits** * Health insurance * Dental insurance * Profit-sharing program (PPR) * Life insurance * Transportation allowance * Tangará Club membership agreement * Anti-stress massage program * Meal vouchers * Free parking Employment type: Permanent (CLT)