We are Alloha Fibra, the largest independent company and the third biggest FTTH (Fiber to Home) optical fiber player in Brazil. We have a network of over 110,000 kilometers of optical fiber and more than 1.6 million customers. With 9 integrated commercial brands, we operate from the north to the south of the country and were the fixed broadband company with the highest growth in 2022. We have a team of over 4,000 employees who work with the same purpose: connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil, united by the same values. We would love to meet you! \#whatflowsinourfiber \#fiberteam **Responsibilities and duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential and business customers; * Carry out corrective and preventive maintenance on installed services, solving issues and ensuring service continuity; * Repair or correct service failures, such as slow speed, Wi\-Fi issues, no connection, intermittency, drop relaunch, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Verify access feasibility for the sales team; * Activate new customers; * Relocate devices within the same residence upon customer request; * Change equipment location at customer's request; * Perform upgrades by replacing or adding devices when the customer changes their plan; * Build internal and external cable and connection infrastructure; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, contact technical support teams; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding proper service usage; * Document and maintain records of network configurations; * Perform related job tasks as directed by management. **Requirements and qualifications** Professional Profile We Are Seeking: * Availability to work on a 6x1 schedule (working Saturdays, Sundays, and holidays according to the shift); * Valid and up-to-date class B driver's license (CNH B); * Completed High School education; * NR 10 and NR 35 certifications desirable; * Availability for travel. **Additional information** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependents aid * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * Training platform on Intranet * Tour House: 5% to 12% discounts on flight tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is currently the largest independent optical fiber group in the country. This is possible because we count on a team of 5,000 people who pursue **quality and excellence** in everything they do, always focused on delivering the best products, services, and customer support. **We value plurality,** represented by our employees and customers across all regional and social diversity—since we operate in 864 cities across 22 Brazilian states, with a network of over 140,000 kilometers of optical fiber and 1.6 million subscribers. Here you will find one single team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/