CONEXXÃO CARREIRA – Strategic Recruitment \& Performance Position: Customer Retention Supervisor We are seeking a professional to lead the customer retention team, ensuring high-quality service, monitoring KPIs, and fostering team development. Key Responsibilities: * Supervise customer retention operations and client relationship management; * Monitor team goals, KPIs, and performance; * Deliver feedback, conduct training, and support employee development; * Handle conflict resolution and critical cases; * Propose process improvements and customer loyalty strategies. Requirements: * Completed high school education; * Experience in customer retention, service, or client relationship management; * Experience leading operational teams, customer service teams, or call centers; * Familiarity with goal and KPI tracking. Preferred Qualifications: * Currently pursuing or completed undergraduate degree; * Courses in leadership, people management, or customer service; * Experience in customer retention and recovery. Benefits: * Market-competitive salary; * Meal allowance of R$ 300.00; * Corporate health plans and benefits; * Opportunities for professional growth. Immediate hiring. Compensation: R$3\.000,00 \- R$4\.000,00 per month Workplace: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
