Project Assistant

Description

Job Summary: A professional to handle internal and external customer requests, perform system configuration, support platform usage, monitor schedules, and ensure customer satisfaction. Key Highlights: 1. Direct customer service and support 2. Focus on customer satisfaction and retention 3. Opportunity for close relationship building with customers **Responsibilities:** * Handle customer requests, both internal and external; * Perform configuration according to requester specifications; * Support customers in using the platform for data extraction and analysis, clarifying any questions; * Assist Key Account Managers in validating customer measurements; * Monitor customer service schedules—including installation, maintenance, and uninstallation—to ensure service effectiveness; * Develop and monitor performance indicators requested by the customer; * Ensure customer satisfaction and foster customer loyalty; * Accompany direct managers during customer visits to build close relationships, understand customer needs, and fulfill satisfaction requirements; * Request, analyze, and monitor registration of third-party suppliers and technical service providers; * Monitor implementation schedules with customers following approval by the Key Accounts Coordinator. * Perform other duties related to this position. **Requirements:** * Proficiency in Microsoft Office Suite; * Prior experience in administrative roles; * Strong communication skills and interpersonal abilities; * Organizational skills and attention to detail; * Resilience in managing customer demands; * Proactivity and strong sense of responsibility; * Experience in the mining industry is a plus. Employment Type: Full-time, Permanent CLT Compensation: Up to R$2.200,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Profit-sharing program * Transportation allowance Work Location: On-site