Workshop Manager

Description

Job Summary: Lead the workshop team, ensuring the quality and efficiency of vehicle repairs, customer satisfaction, and workplace organization. Key Highlights: 1. Technical team leadership in vehicle repairs and customer satisfaction 2. Management of service execution, ensuring quality and pricing 3. Focus on continuous improvement and professional growth within the largest Chevrolet network **Job Mission** * Lead the workshop team, guiding and supporting the technical team regarding vehicle repairs, departmental and customer satisfaction goals, aligned with our mission, vision, and values. **Your Daily Responsibilities** * Lead service execution, ensuring quality, timeliness, and appropriate pricing. * Conduct vehicle inspections prior to delivery, validating technical compliance of repairs. * Provide technical guidance to the team, offering practical support and training; resolve complex technical issues, acting as the liaison between technicians and the manufacturer. * Ensure workshop organization, safety, cleanliness, and proper tool usage; control and maintain tools and equipment in good condition and properly calibrated. * Communicate and reinforce with the team updates on Technical Instructions (ITs), Service Tips, and other manufacturer bulletins; monitor GM technical calls (CAT, Hotline, etc.) and ensure timely responses. * Manage the service schedule, daily appointments, and priorities; analyze and approve parts orders, respecting deadlines and technical criteria. * Conduct monthly meetings focused on KPIs and improvements; track working hours banks, shift schedules, vacations, and recruitment processes; implement dismissals and corrective actions with supervision; ensure mandatory training courses are up-to-date for the team. * Manage the yard: vehicle flow, ensure compliance with GM processes, handle incidents with supervision, organize warranty parts, and control workshop material usage to avoid waste. **What’s Important for You to Have** * Completed technical education; * Experience in people management and light vehicle maintenance; * Microsoft Office suite proficiency. **Learn About Our Benefits:** * Health insurance, dental insurance, meal allowance, life insurance, transportation allowance, pharmacy allowance, Wellhub (Gympass), MediQuo (telemedicine), Chevrolet product and service bonuses, SESC benefits (leisure, hospitality, nutrition, sports), and other partner offerings. **We’re Proud of Our Story!** We are the largest Chevrolet dealership network in the interior of Minas Gerais and are seeking new talents to join our team. Our customers are fundamental to our success, which is why they are always at the center of our decisions. We value the professional growth of every team member, believing that together we can achieve great accomplishments. Our commitment is to grow together, constantly pursuing continuous improvement. We are committed to becoming the leading reference in automotive products and services. Would you like to join us in this challenge? Job Type: Full-time CLT Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your salary expectation? * Briefly describe your knowledge and experience with light vehicle maintenance. Education: * Completed technical education (Preferred) License/Certification: * Driver's License Category B (Mandatory) Work Location: On-site