**WHAT WE ARE LOOKING FOR:** Smurfit Westrock, one of the largest companies in the paper and packaging sector, is seeking a professional to join its commercial team in Uberaba, MG, in an on-site format. The professional will be responsible for providing customer support, resolving inquiries, registering requests, and ensuring a positive experience across all touchpoints. They will act as the liaison between customers and internal departments, contributing to the continuous improvement of processes and customer satisfaction. **Responsibilities and Duties** **WHAT YOU WILL DO:** 1. Provide customer service through various communication channels; 2. Identify customer needs and offer prompt and effective solutions; 3. Track and resolve pending issues, ensuring timely follow-up within established deadlines; 4. Develop and monitor customer service metrics (SLA, NPS, CSAT, Average Handling Time); 5. Conduct critical sales analyses and provide logistical support to customers; 6. Support the development of procedures and departmental structuring, among other responsibilities. **Requirements and Qualifications** **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree in Business Administration or related fields; * English proficiency preferred; * Intermediate-level Microsoft Office skills; * Empathy, customer focus, organization, proactivity, and commitment to deadlines. **Additional Information** **Smurfit Westrock**, a global leader in sustainable paper and packaging, operates in 40 countries with over 500 packaging conversion operations and 62 paper mills. We offer an unparalleled portfolio of innovative packaging solutions—from corrugated cardboard and consumer packaging to Bag-in-Box and point-of-sale displays. With the circular economy at the core of our business, we use renewable and recyclable materials to create sustainable packaging solutions. As a trusted partner to businesses worldwide, **Smurfit Westrock** is committed to delivering efficient and scalable paper and packaging solutions to help address complex packaging challenges. We are committed to delivering meaningful value to our shareholders, customers, employees, and the communities where we operate. **OUR FACILITIES | BRAZIL** **Corporate Administration and Experience Center:** São Paulo – SP **Consumer Packaging:** São Paulo – SP **Forestry:** Forests in southern Paraná and northern Santa Catarina **Paper Mills:** Bento Gonçalves – RS, Pirapetinga – MG, Três Barras – SC **Corrugated Box Plants:** Araçatuba – SP, Blumenau – SC, Maranguape – CE, Pacajus – CE, Porto Feliz – SP, Saquarema – RJ, Uberaba – MG **APS:** Valinhos – SP