Insurance Assistant | Commercial Assistant

Description

Job Summary: We are seeking an organized and communicative Insurance/Commercial Assistant to support commercial operations and customer relationship management, ensuring excellence in policy issuance and customer service. Key Highlights: 1. Opportunity to work in commercial operations and customer relationship management 2. Focus on well-structured processes and attention to detail 3. Collaborative environment with real growth opportunities **About Granto:** We are a digital insurance brokerage with a free-spirited ethos, shaped and invented by enthusiastic young professionals driven by a thirst for knowledge. We challenge the bureaucracy and lack of transparency imposed by the Brazilian insurance market. We share a common goal: to rank among the top 20 surety insurance brokers in Brazil by 2028! That is why our mission was born from the purpose of revolutionizing the insurance industry — delivering security, trust, and peace of mind to entrepreneurs through simplicity and humanity. **About the Role: Insurance Assistant | Commercial Assistant** We are looking for an **organized, communicative, and eager-to-learn individual.** You will join a team directly involved in **commercial operations and customer relationship management**, responsible for ensuring every policy is issued with **quality, clarity, and excellence in service.** If you appreciate **well-structured processes**, possess **strong attention to detail**, and feel comfortable interacting with people daily, this opportunity is for you. **Employment Type:** CLT (Consolidated Labor Laws) **Work Model:** On-site, Monday to Friday, during business hours **Your Day-to-Day Responsibilities** Support the commercial team in issuing, verifying, and updating policies and invoices with insurance companies; Ensure customer information is accurate across internal systems and partner portals; Monitor policy amendment, endorsement, and cancellation processes, ensuring smooth execution and regulatory compliance; Respond to and guide customers on questions regarding policies, coverage, and procedures; Serve as the liaison between customers, internal teams, and insurance companies; Suggest improvements to operational processes, workflows, and routines; Contribute to data organization, controls, and departmental KPIs; Support additional projects and tasks as the team grows. **What We’re Looking For** **Required:** Completed or ongoing undergraduate degree. Availability to work on-site. **Preferred:** Prior experience in commercial, administrative, or customer service roles (Inside Sales is a plus); Proficiency in handling processes, systems, and data; Organizational skills, responsibility, and attention to detail; Strong verbal and written communication skills; Proactive, curious, and collaborative mindset; Ability to learn quickly and adapt to change; **No prior insurance experience is required — we provide training.** **What You’ll Find at Granto** A collaborative, transparent environment with room for growth; Continuous learning and exposure to various business areas; A culture that values autonomy, accountability, and human development; Real growth opportunities within an expanding company. **Our Benefits** TotalPass for health and fitness; Meal allowance; Transportation allowance; Life insurance; Extended maternity and paternity leave, to care for what truly matters; Extended childcare allowance, supporting family routines; Education allowance, encouraging continuous development; PDI (Professional Development Investment) allowance, focused on professional and personal growth; Mental Health Platform, offering mental health and emotional well-being support; Benefit card/platform granting access to numerous benefits and partnerships; Dental clinic partnership; Sports coaching partnership; Benefits club offering exclusive discounts and advantages; Birthday day off — because celebration is part of our culture. Join us now as a \#Granter and become part of the team that never stops growing! Job Type: Full-time CLT Salary: R$2\.094,00 \- R$2\.800,00 per month Benefits: * Childcare allowance * Education allowance * Partnerships and commercial discounts * Free parking * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Do you have experience with CRM and/or ERP tools? Education: * Undergraduate degree in progress or incomplete (Mandatory) Experience: * Administrative processes (Preferred) Work Location: On-site