Customer Service Attendant

Description

Job Summary: We are seeking a committed, curious, and innovative professional to provide in-person customer service, offer support, and organize items. Key Highlights: 1. Opportunity to work with industry-leading professionals 2. A dynamic and challenging environment that values and rewards performance 3. Focus on results and contribution to company growth We are looking for talented individuals to join our team. We seek someone who shares our values and is results-oriented. You will have the opportunity to work alongside industry-leading professionals, collaborating to achieve goals and contribute to Alqia’s growth. If you are committed, curious, innovative, and focused, you will find here a dynamic and challenging environment that values and rewards those who go above and beyond. **Responsibilities and Duties** * Provide in-person customer service, offering support and clarifying general inquiries; * Record and track incidents, suggestions, and requests in the Customer Service system; * Manage item lending (wheelchairs, baby strollers, autism-related items), maintaining organization and control; * Ensure preservation, cleanliness, and availability of customer service items; * Care for, organize, and restock the Unique Customer Lounge; * Guide customers regarding mall flow, stores, services, and events. **Requirements and Qualifications** * Completed high school education; * Strong communication skills, courtesy, and professional demeanor; * Organizational skills and attention to detail; * Aptitude for public-facing service. **Additional Information** * Health insurance; * Dental insurance; * Meal and food vouchers (VR + VA); * Life insurance; * Totalpass. **Founded in 2002, Alqia**’s purpose is to **transform commercial real estate management** through **efficiency and innovation.** Focused on shopping center administration, it is one of the **largest companies in this sector in Brazil**, operating across all stages—from conception through management and commercialization. Alqia is part of the **HSI Group**, a leading alternative investment manager specializing in real estate and structured credit. Currently, the company manages a nationwide portfolio comprising 12 shopping centers totaling 405,000 m² of Gross Leasable Area. Our solid foundation for delivering value lies in our **proven track record**, deep market expertise, and multidisciplinary teams excelling across diverse functional areas. We operate 5 business units, manage R$13.2 billion in assets, serve over 245,000 investors, and still have room to grow!