Technical Support Analyst I

Description

Job Summary: The Technical Support Analyst I provides first-level technical support, ensuring the proper functioning of IT equipment and systems, thereby contributing to operational continuity and user satisfaction. Key Highlights: 1. First-level technical support for users and systems 2. Preventive and corrective maintenance of computers and software 3. Support and assistance for Microsoft 365 tools **Technical Support Analyst I at Época Comércio e Distribuição** **Job Objective** Provide first-level technical support to users, ensuring the proper operation of computer equipment, operating systems, peripherals, and information technology resources, thereby contributing to operational continuity and user satisfaction. **Main Responsibilities** * Assemble, install, configure, and maintain desktop computers. * Install, configure, and update Windows 10 and Windows 11 operating systems. * Configure computers for integration and operation on the local network. * Install, configure, and provide support for local and network printers. * Assist users in using Microsoft 365 tools, with emphasis on Word and Excel. * Respond to service requests related to internet access issues, printing problems, software usage, and other IT resources. * Perform preventive and corrective maintenance on desktop computers, identifying and resolving hardware and software failures. * Open and track technical service requests with manufacturers, suppliers, and telecommunications providers for equipment under warranty or infrastructure-related incidents. * Record all support activities, maintaining a history and documentation of performed tasks. * Guide users on best practices for using IT equipment and resources. * Support the infrastructure team in related activities, as needed. * Comply with the organization's Information Technology procedures, standards, and policies. **Requirements** * Technical or undergraduate degree in Information Technology, Computer Science, Information Systems, Computer Networks, or related fields is preferred; * Course in desktop computer assembly and maintenance; * Proficiency in Word, Excel, and web browsers (Chrome and Firefox); * Two years of experience in technical support; * Ability to work collaboratively and solve problems; * Organizational and disciplinary skills to meet deadlines. **Work Schedule and Location** Monday through Friday, from 08:00 to 17:48. Época Comércio e Distribuição company in Contagem. Minimum Education Level: High School (Secondary Education) Desired Qualifications: * IT Maintenance and Support, Technical Course Languages: * English (Basic) Willingness to travel * Commuter allowance * Company-provided shuttle bus * Meal voucher * Health insurance (Optional) * Dental insurance (Optional) * University partnership program * Sesc/Senac partnership