Junior Operations Planning Analyst – Customer Service - Uberaba/MG

Description

Job Summary: Operations Planning Analyst – Customer Service responsible for financial analysis, commercial support, contract management, and system monitoring to optimize processes. Key Highlights: 1. Strategic involvement with financial feasibility analysis and contract management 2. Direct support to the commercial team and optimization of systemic processes 3. Focus on problem resolution and continuous improvement of workflow processes **Junior Operations Planning Analyst – Customer Service \- Uberaba/MG** ------------------------------------------------------------------------------- **This position reports to: Customer Service Coordinator** **Applications will be accepted until April 24th** Mosaic Company values diversity, inclusion, and continuous development. Equality and opportunity for all are integral to our professionals’ daily experience, offering the ideal path to advance their careers. We take pride in respect as a core value. We believe innovation arises in an environment rich in differences across all dimensions—age, gender, sexual orientation, identity, race, disability, or religion. **ATTENTION: To ensure your application is valid, you must attach your resume at the time of registration.** **What will be your responsibilities?** * Financial and margin feasibility analysis for contractual changes, guiding approval workflows per governance standards. * Direct support to the commercial team for shipment release and billing, monthly prioritization, and portfolio evolution. * Verification and validation of invoices, delivery notes, and financial documents, ensuring fiscal and systemic compliance. * End-to-end contract portfolio management, tracking status, expirations, system blocks, and billing priorities. * Continuous monitoring in SAP to identify bottlenecks such as blocked contracts, registration pending items, expiration risks, and release opportunities. * Proactive handling of blocked contracts, performing root cause analysis and coordinating solutions with Credit, Registration, Tax, and Operations teams. * Portfolio ownership: anticipating risks, proposing solutions, and reducing daily dependency on the commercial team’s actions. * Contract case management: amendments, price adjustments, cost center changes, product changes, shipping location updates, title transfers, cancellations, and related follow-ups. **What are we looking for?** * Bachelor’s degree in Business Administration or related fields * Proficiency in Microsoft Office Suite * SAP knowledge * Strong proactive and problem-solving skills * Ability to perform root cause analysis and implement workflow improvements **What would be a differentiator?** * English proficiency **What will be your work schedule?** * Administrative **What will be your work model?** * Administrative (Monday to Friday) – Hybrid, with 3 days per week in the office **What do we offer?** * Health insurance and Telemedicine * Dental plan * Transportation allowance * Life insurance * PPR (Profit Sharing Program) * Private pension plan * Wellhub (Gympass) * Food allowance * Meal voucher\*; * Employee Assistance Program (Apoiar) * Wellness Program (Wellness) * Language learning assistance * Daycare/Babysitter allowance * Disability child allowance\*; * Extended maternity leave and paternity leave * School supplies allowance\*\*; * *Benefits may vary depending on location.* *\*\*Benefit applicable to children aged 5 to under 13* **About Us** **With a mission to help the world produce the food it needs, Mosaic operates from mine to field. The company delivers approximately 27.2 million tons of fertilizers annually to 40 countries and ranks among the world’s largest combined producers of phosphate and potash.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------