Customer Support (Customer Success - Support)

Description

Job Summary: For those who enjoy interacting with people and find satisfaction in solving problems while supporting customers throughout their transformation journey in the digital education market. Key Highlights: 1. Solve problems and unblock customers through human-centered and effective support. 2. Be part of the customer's transformation journey in digital education. 3. A close-knit team focused on results and continuous improvement. **Opportunity Summary** This position is for someone who genuinely enjoys working with people. Someone who finds satisfaction in solving problems, unblocking customers, and ensuring that people leave a support interaction feeling better than when they started. Here, support is not just about replying to messages—it’s about being part of the customer’s transformation journey. **About the Company** The company operates in the digital education market and believes that access to knowledge can change the course of an entire life. The team is close-knit, direct, and results-oriented. There is no rigid support process—the focus is on solving issues, helping customers, and continuously improving. **Responsibilities** * Provide timely and high-quality support via WhatsApp and CRM * Assist customers with technical questions, access issues, and product usage * Ensure clarity in responses and complete resolution of issues * Record and organize all support interactions * Identify recurring questions and suggest improvements * Escalate critical situations when necessary * Proactively act to reduce issue recurrence Requirements: * Strong written communication skills (clear, concise, and human-centered) * Organizational skills and attention to detail * Ability to handle a high volume of support interactions * Empathetic, patient, and solution-oriented profile * Proficiency with technology and digital tools