Citizen Experience is looking for a talented and outstanding attendant to join our Talent Pool. If you have exceptional skills in processes, are communicative and have ease in dealing with people, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support each other, respect one another, contribute, motivate and creatively collaborate—this is how the best ideas emerge. If you're seeking to boost your career in an environment full of opportunities, where accelerating means not only advancing in positions and responsibilities but also facing constant challenges, don't miss this chance! Responsibilities and duties: **Responsibilities and duties** * **Customer Service**: Welcome and guide citizens regarding the various services offered, providing clear and accurate information. * **Document Screening**: Check and organize required documents for service delivery, ensuring all requirements are met before directing citizens to appropriate departments. * **Request Processing**: Assist in filling out forms, collecting data, and forwarding requests to corresponding departments, such as issuing RG, CNH, and scheduling appointments. * **Administrative Support**: Perform administrative tasks such as updating records, filing documents, and maintaining databases, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizen waiting times. * **Problem Resolution**: Quickly and effectively resolve user questions and issues, providing courteous and efficient service, and escalating complex cases to supervisors when necessary. * **Maintenance of Quality Standards**: Follow company procedures and policies, ensuring compliance with the quality and service standards established by the organization. **Requirements and qualifications** * Completed High School; * Basic Office Suite skills; * Experience in customer service. * Typing skills will be a differentiator; **Additional information** **Monthly salary:** R$ 1,549.27. **We offer a benefits package that includes:** **Transportation Allowance** (6% discount) **Birthday Day Off** – a whole day just for you to celebrate however you like! **Health Plan** – Copayment plan; the company pays the monthly premium for the primary beneficiary. Dental Plan – Copayment plan; the company pays the monthly premium for the primary beneficiary. **Meal/food allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind with gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **Work schedule:** Monday to Friday from 07:40 to 17:28. **Work location**: UAI Uberaba - R. Tristão de Castro, 575 - Centro, Uberaba - MG We are **CiX - Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens' lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you're looking for a dynamic work environment with continuous learning opportunities and challenging projects, come join our team! #ForPeople