Customer Service Representative - Uberaba/MG

Description

Citizen Experience is looking for a talented and exceptional customer service representative to join our Talent Pool. If you possess outstanding process skills, are a communicative person, and have an aptitude for interacting with people, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we support each other, respect one another, contribute meaningfully, motivate ourselves, and collaborate creatively — it is in this way that the best ideas emerge. If you are seeking to accelerate your career in an environment brimming with opportunities — where acceleration means not only advancing in roles and responsibilities but also consistently tackling challenges — don’t miss this chance! Responsibilities and duties: **Responsibilities and duties** * **Public Service**: Greet and guide citizens regarding the various services offered, providing clear and accurate information. * **Document Screening**: Verify and organize documents required for service delivery, ensuring all prerequisites are met before referring citizens to the appropriate departments. * **Request Processing**: Assist in completing forms, collecting data, and forwarding requests to respective departments, such as ID card (RG), driver’s license (CNH), and appointment scheduling. * **Administrative Support**: Perform administrative tasks, including updating records, archiving documents, and maintaining databases, ensuring operational efficiency and accuracy. * **Queue and Appointment Management**: Organize and manage waiting queues and prior appointments to optimize service flow and reduce citizens’ waiting time. * **Problem Resolution**: Resolve users’ questions and issues promptly and effectively, delivering courteous and efficient service, escalating complex cases to supervisors when necessary. * **Quality Standards Maintenance**: Follow company procedures and policies, ensuring compliance with organizational quality and service standards. **Requirements and qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Customer service experience; * Typing skills — considered a plus; **Additional information** **Monthly salary:** R$ 1\.621,00 **We offer a comprehensive benefits package, including:** **Transportation Benefit** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you wish! **Health Insurance Plan** – Co-payment plan; monthly premium for the primary insured covered by the company. Dental Insurance Plan – Co-payment plan; monthly premium for the primary insured covered by the company. **Meal/food allowance** – R$ 25.73 per day for your meals. **Wellhub** – Take care of your body and mind through gyms and physical activities. **ZenKlub** – Emotional health support. **Life Insurance** – Because we value your safety and peace of mind. **Pharmacy Discounts** – Savings on medications and wellness products. **Work schedule:** Monday to Friday, from 07:40 to 17:28\. **Work location**: UAI Uberaba \- R. Tristão de Castro, 575 \- Centro, Uberaba \- MG We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, advanced technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. At CiX, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople