RECEPTIONIST 12X36

Description

Job Summary: A customer service professional responsible for receiving, identifying, and assisting clients, visitors, and partners, ensuring an excellent first impression and the organization of administrative processes. Key Highlights: 1. Human-centered service and an excellent first impression of the company 2. Organization and traceability of documents and materials 3. Dissemination of the company's values, mission, and vision Receive, identify, and assist clients, visitors, partners, and suppliers, providing human-centered service and delivering an excellent first impression of the company. Make, answer, forward, and monitor internal and external phone calls clearly and courteously. Receive, organize, and dispatch documents and materials, ensuring their traceability and integrity. Collect and register patient information in the laboratory system, ensuring compliance with internal and external protocols, including safety and privacy regulations. Handle complaints or issues calmly and efficiently, escalating more complex situations to immediate leadership. Comply with and ensure adherence to occupational safety standards, as well as maintain a clean and organized environment. Represent and disseminate the company's values, mission, and vision in all interactions. **Prerequisites:** Completed high school education. Strong verbal and written communication skills. Experience in customer service and telephone support. Basic computer and management system knowledge. Professional demeanor, friendliness, and attention to detail