Commercial Head

Description

Job Summary: Strategically lead and integrate the commercial, customer service, and international trade functions to maximize revenue and optimize efficiency. Key Highlights: 1. Strategic commercial leadership, customer service, and international trade 2. Revenue maximization and operational efficiency optimization 3. Focus on sustainable growth and international compliance The mission of the Administrative Commercial Head is to strategically lead and integrate the commercial, customer service, and international trade functions—aiming to maximize revenue, optimize operational efficiency, and ensure excellence in customer experience, with a focus on sustainable growth and international compliance. Lead and integrate sales strategies, customer service excellence, and all international trade operations (import and export), ensuring revenue maximization, administrative and logistical process optimization, and strengthening relationships with customers and international partners—leveraging technology as a competitive differentiator for customer care and experience. * **Technical Competencies:** - Development and implementation of strategic sales and growth plans. - Experience in defining, monitoring, and analyzing KPIs (Key Performance Indicators) and commercial performance metrics. - Knowledge of market analysis, competition, and industry trends. - Management of customer feedback (complaints, suggestions) for continuous improvement and business intelligence. - Knowledge and experience applying Generative AI to optimize and humanize customer service. - End-to-end management of import and export processes (from origin to destination). - In-depth knowledge of international trade documentation * **Languages:** - Advanced/Fluent English: Essential for communication and negotiation with international partners and customers. Compensation: R$10\.000,00 per month Work Location: On-site