We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are apart, we are together. We hold ceremonies to get closer, share knowledge, and stay updated on our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To boost our clients’ businesses through innovative and sustainable solutions. Are you up for joining us on this journey? **Responsibilities and duties** **What are we looking for?** A responsible professional with critical and long-term thinking. **Your day-to-day will include:** * Providing feedback to departments with necessary inputs for developing action plans and monitoring them to ensure satisfaction and compliance with established requirements; * Implementing and fostering a Quality and Processes culture within the company; * Implementing internal control tools, continuous improvement, and PDCA in operations; * Designing workflows, processes, and procedures using market-standard tools (Visio, Bizagi, and others); * Reporting any non-conformities related to implemented processes; * Participating in meetings and training sessions, delivering management presentations; * Working on innovation projects aimed at constant evolution and learning; * Creating and maintaining KPIs, proposing automation plans via BI technologies; * Supporting internal and external customers, providing remote or in-person assistance at varying levels of complexity; * Managing quality in operations under your responsibility. **Requirements and qualifications** * Completed undergraduate degree; * Knowledge of IT best practices; * Basic knowledge of ITIL and COBIT; * Intermediate Microsoft Office suite proficiency. **Nice-to-have skills** * Advanced Excel; * ITSM tool \- OTRS; **Working hours** * ****From 08:00 to 17:00, Monday to Friday; * On-site in Guarulhos \- SP. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aiming at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** for discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for language, technology, and online course studies** * **Payroll-deductible loans** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?