Call Center Agent

Description

Job Summary: A professional responsible for telephone support, handling incoming and outgoing calls, registering orders and information, and resolving customer inquiries. Key Highlights: 1. Customer and partner phone support 2. Order and information entry into the system 3. Resolution of inquiries regarding delivery timelines, products, and shipments JOB: Telephone Support Agent FUNCTION: Receive and make calls to customers and partner optical stores; register orders and information in the system; resolve inquiries regarding delivery timelines, products, and shipments; forward complex requests to the responsible department SALARY: R$ 1.800,00 + R$ 450,00 VA + Medical Insurance + VT WORK SCHEDULE: Monday to Friday, 7:42 AM to 6:00 PM (1:30 PM lunch break) REQUIREMENTS: Completed high school education; strong verbal communication and active listening skills; patience and empathy in customer service; call center or customer service experience preferred Employment Type: Full-time CLT Compensation: Starting at R$1.800,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site