Receptive Customer Service Agent - Uberaba

Description

Job Summary: We are seeking a communicative, empathetic professional focused on resolving customer needs, transforming questions into solutions through warm and welcoming service. Key Highlights: 1. Receptive customer service focused on empathy and problem resolution 2. Understanding customer needs and offering personalized solutions 3. An inclusive, accessible, and respectful environment * **This position is also open to persons with disabilities (PCD)** ### **About Virtual Connection** We specialize in customer relationship management. We combine technology, empathy, and agility to create experiences that deliver genuine value. Here, every person is essential to our mission: caring for people through human-centered, efficient, and respectful service. ### **About the Position** If you are communicative, enjoy attentive listening, solving situations, and believe that **delighting people makes all the difference**, this opportunity is for you! We seek empathetic professionals committed to delivering warm and effective service. You will be the **voice that listens, understands, and transforms questions into solutions**, ensuring each customer feels well-served from start to finish. ### **Your Role in Our Team** * Conduct **receptive** service interactions with empathy, attentiveness, and courtesy; * Apply active listening to understand customer needs; * Offer solutions, special conditions, and personalized benefits; * Engage in solution-oriented and satisfaction-focused negotiation; * Record all interactions in the system accurately and with attention to detail; * Adhere to the company’s quality and service standards. ### **What We Look for in You** * Completed high school education; * Experience in customer service (a plus, not mandatory); * Proficiency with computers and systems; * Strong communication skills, clear diction, and dynamism; * Empathy, patience, and solution orientation. ### **Work Schedule** * **Rotation:** 6 days on / 1 day off * **Daily workload:** 6 hours 20 minutes **Available shifts:** * 5 positions: **1:00 PM to 7:20 PM** ### **Salary and Bonus** * Starting salary of **R$ 1\.621,00** * Bonus: **R$ 180,00** ### **Our Benefits** Here, we care for those who care for our customers: * Meal Allowance or Food Allowance; * Health insurance; * Dental insurance; * Childcare assistance; * Transportation allowance; * Family Salary; * Super Vacation (additional days to enjoy); Birthday day off * ; * Educational assistance (undergraduate and postgraduate); * Language course assistance; * Career development programs; * Celebrations and initiatives for special occasions; * Diversity, Equity, and Inclusion programs; * An inclusive, accessible, and respectful environment; * And much more! ### **Our Way of Being** At **Virtual Connection**, we believe every person has something unique to offer. We value authentic relationships, collaboration, diversity, and respect. Here, every voice matters — and each interaction builds a story. Minimum Education Level: High School (Secondary Education) * SUPER VACATION * BIRTHDAY DAY OFF * CAREER DEVELOPMENT PLAN * EDUCATIONAL ASSISTANCE * CHILD CARE ASSISTANCE * TRANSPORTATION ALLOWANCE * HEALTH INSURANCE * FOOD ALLOWANCE * MEAL ALLOWANCE * DENTAL INSURANCE