Telesales Representative

Description

Job Summary: We are seeking a Telesales Operator to join our sales team, focused on customer portfolio management, proactive and reactive customer service, sales, and after-sales activities for customer retention. Key Highlights: 1. Opportunity for growth within the sales team 2. Customer portfolio management and multichannel customer service 3. Focus on sales, after-sales, and customer retention We are looking for a Telesales Operator to join our sales team and grow together with the company. Main Responsibilities: * Maintenance and management of the customer portfolio; * Proactive and reactive customer service via phone, WhatsApp, and other channels; * Product presentation and sales; * Monitoring of delinquency indicators; * Execution of after-sales actions with a focus on customer retention; * Coordination with the logistics department to ensure service quality; * Updating and organizing customer information in the system. Working Hours: * Monday to Friday: 8:30 AM to 5:30 PM; * Saturday (Remote Work): 8:30 AM to 12:00 PM. Mandatory Requirements: * Completed high school education; * Proficiency in Microsoft Office Suite (Word, Excel, and email). Preferred Qualifications: * Knowledge of the beverage and/or food products industry. * Experience in customer service. Behavioral Competencies: * Clear, concise, and persuasive communication; * Goal- and results-oriented mindset; * Strong interpersonal skills; * Organization and customer portfolio management; * Proactivity and initiative; * Teamwork; * Responsibility, commitment, and adaptability. Employment Type: Permanent CLT Contract Compensation: R$1.900,00 - R$2.100,00 per month Benefits: * Health insurance * Fuel allowance * Partner discounts and commercial agreements * Meal voucher * Transportation voucher