B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: The professional will perform FTTH and FTTA network installation and repair services for residential customers, carrying out maintenance, troubleshooting issues, and providing courteous customer service. Key Highlights: 1. Connect people, ideas, and businesses, promoting digital and social inclusion. 2. Perform installations and repairs on fiber-optic networks. 3. Work in a collaborative environment focused on excellence. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber-optic provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present across all regions of Brazil — from north to south — and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 4,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil, guided by shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform FTTH and FTTA network installation and repair services for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures — including slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the sales department; * Relocate equipment within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades — replacing or adding equipment when the customer changes plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, as directed by management. **Requirements and Qualifications** Professional Profile We Seek: * Must reside in Uberaba; * Completed high school education; * Valid Category B driver’s license (permanent); * NR-10 (electrical safety) and NR-35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible hours and travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform accessible via intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * Guided by the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion in Brazil**, Alloha Fibra is currently the largest independent fiber-optic group in the country. This achievement is made possible by our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always aiming to deliver the best products, services, and customer experiences. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we serve 864 cities across 22 Brazilian states, operating a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our workplace into a collaborative and responsible environment, focused on people and business sustainability. For more information, visit https://alloha.com/