Job Summary: Provide technical support help desk services, diagnose issues, guide best practices, and connect customers with technical teams to drive continuous improvement. Key Highlights: 1. Technical support help desk assistance during working hours 2. Diagnose issues and guide best practices 3. Contribute to improvements in service workflows and customer experience Provide technical support help desk assistance during working hours. Diagnose issues, guide best practices, and connect customers with technical teams. Propose complementary solutions. Contribute to improvements in service workflows and customer experience. Full-time availability Availability from 12:00 to 21:00 Send resume to: rh@ntwv.com.br Employment Type: Permanent CLT Compensation: R$1.600,00 - R$1.800,00 per month Benefits: * Dental insurance * Life insurance * Meal voucher * Transportation voucher