If you are passionate about IT — this opportunity is for you! Support business areas in meeting demands from the Information Technology and Help Desk support departments. Work with computer systems, machine formatting, cable crimping, Wi-Fi configuration, printer configuration and maintenance, switch installation, and generation of Level 1 IT diagnostics for reporting to subsequent support levels. **Responsibilities and Duties** * Provide first- and second-level **technical support** to users (on-site and remote). * Install, configure, and maintain **computers, laptops, printers, peripherals, and mobile devices**. * Install, configure, and update **operating systems** (Windows, Linux or others), corporate software, and applications. * Administer and provide support for **local area networks (LAN), Wi-Fi, structured cabling, and internet access**. * Monitor and support the operation of **servers, network services, backups, and information security routines**. * Diagnose and resolve **incidents and technical issues**, documenting support interactions and actions taken. * Assist in managing **IT assets**, equipment inventory, and license control. * Support implementation of **security policies**, access controls, and IT best practices. * Interact with **suppliers and service providers**, when necessary. * Develop and maintain **technical documentation** and operational procedures. **Requirements and Qualifications** * Technical education in **Computer Science, Computer Networks, Information Technology**, or related fields. * Knowledge of **hardware, operating systems, TCP/IP networks, Wi-Fi, structured cabling**, and **Microsoft Office Suite**. * Experience providing **technical user support** and handling service tickets. * Familiarity with **information security, corporate backup solutions, and antivirus systems**. * Basic knowledge of **servers and Power BI** will be considered an advantage. * Ability to **diagnose, organize, and solve problems**. * Strong communication skills, professional demeanor, and user-focused service orientation. * Proactivity, responsibility, and ability to work collaboratively in a team. **Additional Information** **Reside in Irati or surrounding region.** **This position is 100% on-site.** Medical assistance; Dental assistance; Life insurance; Pharmacy discount; Transportation allowance; Meal voucher and/or food allowance; Profit and Results Sharing Program (PLR), subject to achievement of goals and performance metrics; Baby gift kit; Childcare assistance for mothers (internal benefits subject to specific dates and policies; eligibility must be verified according to current policy) Via Araucária is the concessionaire responsible for operating, maintaining, and modernizing Lot 1 of the Paraná State Highway System, covering 473 kilometers of federal and state highways. This stretch includes the northern and southern bypasses of Curitiba, interconnections between municipalities in the Curitiba Metropolitan Region, and the route between the state capital and Guarapuava in central-southern Paraná, among other road segments. Over the next 30 years of the concession agreement, the company commits to investing BRL 7.9 billion in expansion and modernization projects across the highway network, plus an additional BRL 5.2 billion for operations. These investments include a range of improvements such as mechanical and medical roadside services, truck driver rest stops, weighing and scale systems, among others. Via Araucária is committed to generating local employment and supporting regional development. According to the federal government, an estimated 81,700 direct and indirect jobs will be created, alongside fiscal contributions to the municipal governments of the 18 cities served by the highway network. You're on the right path! Having trouble applying or encountering any other issue with the Gupy platform? Access support here.