* Ensure the operation of systems, networks, servers, and equipment. * Monitor technical support tickets, deadlines, and service level agreements (SLA). * Perform preventive and corrective maintenance on IT equipment. * Manage user access, permissions, and information security. * Support the implementation and improvement of internal systems. * Control the inventory of equipment and IT assets. * Prepare technical reports and area performance indicators. * Support training initiatives and guide users on proper system usage. * Ensure compliance with internal policies and IT best practices. Job Type: Full-time CLT Pay: R$2\.027,34 \- R$5\.354,73 per month