CUSTOMER RELATIONSHIP ASSISTANT

Description

Job Summary: The Customer Relationship Assistant ensures a positive experience for subscribers by providing support and resolving inquiries regarding telecommunications services. Key Highlights: 1. Ensures customer satisfaction and loyalty. 2. Provides courteous support via phone, WhatsApp, and in-person interactions. 3. Collaborates with other departments to ensure efficiency and effective communication. **OPEN POSITION: CUSTOMER RELATIONSHIP ASSISTANT – NAVEX FIBRA** Location: Limeira Employment Type: CLT Working Hours: 9:00 AM–6:00 PM or 8:00 AM–5:00 PM, plus Saturdays 9:00 AM–12:00 PM Navex Internet is a platform that strengthens digital connections, offering access to high-quality internet services. The **customer service department** is responsible for ensuring a **positive and comprehensive experience for subscribers**, providing support, resolving inquiries, and facilitating requests related to telecommunications services—including internet, telephony, mobile app, and TV. Its primary objective is to **maintain customer satisfaction, loyalty, and strong relationships** with the company’s customers. **⚙ Key Responsibilities:** * Clarifies questions regarding plans, pricing, promotions, and contractual terms. * Provides basic technical support. * Processes cancellation reversals. * Identifies alternatives—such as negotiation, plan adjustments, or benefits—to retain active customers. * Opens service tickets. * Records requests, complaints, or incidents in the system. * Coordinates with other departments. * Collaborates with COP, Sales, Profitability, and Collections teams to ensure efficiency and effective communication. * Post-sales support and relationship management. * Conducts follow-up contacts after installation, plan changes, or service interactions. * Provides support via phone, WhatsApp, and in-person, maintaining quality standards and courtesy across all channels. **Requirements:** · Completed high school education. · Basic knowledge of Excel and computer systems. · Excellent verbal and written communication skills. · Ability to build long-term relationships. · Proactivity. **Benefits** · Meal Allowance / Health Insurance / Parking Assistance / Life Insurance / Birthday Leave Please send your resume with the subject line “Customer Relationship Assistant” to rh@br.nvxnetworks.com or (19) 93300-8829. “In compliance with the General Data Protection Law (Law No. 13,709/2018), we inform you that the personal data provided during your application process will be used exclusively for purposes related to the evaluation and selection of candidates for the advertised position. By submitting your resume, you acknowledge and consent to the processing of your personal data as described in this message.” Job Type: Full-time, Permanent CLT Salary: R$1,800.00 – R$2,000.00 per month Benefits: * Health insurance * Internet allowance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site