Social Media

Description

Job Summary: Strategic Social Media Analyst for Internet Service Providers, focused on customer relationship management and creative content. Key Highlights: 1. Marketing specialist for Internet Service Providers (ISPs) 2. Opportunity to become a market reference in the ISP industry 3. Humanized and collaborative work environment **JOB OPENING: SOCIAL MEDIA ANALYST** **Marketing Specialist for Internet Service Providers (ISPs)** **Employment Type:** CLT **Work Format:** On-site **Working Hours:** 44 hours per week Want to transform the Telecom industry with strategy, relationship building, and creativity? This is your place! **THE WORLD’S MOST TELECOM-FOCUSED AGENCY!** Uaauge is the first marketing agency specialized in Telecom. We deliver innovation, creativity, networking, and robust strategy to our clients, Uaauges, and partners. Our clients span across Brazil and internationally. Our culture centers on humanization, and we have been operating in the ISP market for 10 years. We are seeking a **Social Media Analyst** who goes beyond operational tasks. We seek someone who understands the ISP business, proposes content and relationship strategies, and acts as a key driver in client portfolio retention and satisfaction. If you’re passionate about strategic content, creative writing, and customer relationship management, this role could be yours. **CORE RESPONSIBILITIES** **CUSTOMER RELATIONSHIP MANAGEMENT** * Conduct periodic meetings with multiple clients, including briefing collection, strategic alignment, idea presentations, campaign execution, and results reporting; * Actively manage and maintain relationships within the client portfolio, ensuring clear, organized, and professional communication; * Monitor customer satisfaction; * Manage WhatsApp groups, schedules, spreadsheets, and delivery calendars to ensure smooth service delivery and timely deadline fulfillment; **SOCIAL MEDIA MANAGEMENT** * Develop strategic textual plans for online and offline initiatives aligned with client objectives and Telecom market specifics; * Create strategic captions for client profiles; * Develop and monitor editorial calendars; * Provide design briefings and feedback on visual assets; * Publish and update information on clients’ social media platforms; * Prepare monthly reports, analyze data, metrics, and results, and propose clear optimization strategies (including analysis of metrics such as reach, engagement, and growth); **PROMOTIONAL CAMPAIGNS** * Collaborate with clients to align and suggest promotional campaigns; * Brief and supervise design teams on visual assets; * Propose campaigns, special initiatives, and strategic solutions whenever risks, opportunities, or client needs are identified; **AD-HOC TASKS** * Analyze client, local, and regional competitor profiles; * Monitor and manage satisfaction indicators, churn, cancellations, and improvement opportunities; **REQUIREMENTS AND QUALIFICATIONS** **MUST-HAVE** * Completed undergraduate degree in Advertising and Public Relations; * Excellent verbal and written communication skills; * Proficiency in Instagram, Facebook, WhatsApp, and LinkedIn; * Strong organizational skills and adherence to deadlines; * Ability to manage multiple clients and simultaneous tasks; * Proactivity, sense of responsibility, and problem-solving capability; * Teamwork orientation and ability to communicate effectively with internal departments; * Strategic, organized, and results-oriented mindset; **PREFERRED** * Experience working with Internet Service Providers (ISPs) or in the Telecom industry; * Agency experience in marketing or communications; * Knowledge of marketing metrics, satisfaction indicators, and retention metrics; * Experience delivering presentations, participating in strategic meetings, and managing client portfolios; **BENEFITS PACKAGE** * Professional growth opportunities * Opportunity to become a market reference in the ISP industry * Real platform to voice ideas, suggest improvements, and participate in decision-making * Transportation allowance * “Vale Tropeiro” meal allowance (because no one creates on an empty stomach) * Dental plan * Life insurance * Dress code (uniforms — the peak) * Humanized and collaborative work environment * Travel opportunities * Courses, training, and awards * Reimbursement for mileage and travel expenses **BECOME A UAAUGE** **Here, you won’t just work—you’ll dominate the Telecom industry!** This is your chance to specialize and become a market reference. You’ll work side-by-side with top-tier marketing professionals, absorbing high-level strategies and ensuring absolute excellence in client relationship management. Your role will be decisive: delivering strategic outputs, aligning expectations, and sustaining continuous client satisfaction. See how Uaauges craft winning strategies for the ISP market. Job Type: Full-time CLT Benefits: * Dental care coverage * Company-provided mobile phone * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site