Job Summary: Professional responsible for monitoring, configuring, and intervening in equipment to correct failures and optimize resources, as well as responding to technical support requests and coordinating with vendors. Key Highlights: 1. Monitor and configure equipment for maintenance and service implementation 2. Perform planned or emergency interventions to correct failures 3. Respond to technical support requests, document procedures, and close support tickets **Description**: * Monitor and configure equipment via their interfaces to ensure maintenance and service implementation; * Perform planned or emergency interventions to correct failures, perform conversions, and optimize resources; * Open and track support tickets with vendors and manufacturers; * Respond to technical support requests through the internal system, document performed procedures, and close support tickets. **Requirements**: * Bachelor’s degree completed or in progress in Information Technology or related fields; * Knowledge of equipment configuration and monitoring; * Basic understanding of networks, infrastructure, and systems; * Ability to diagnose and resolve technical failures; * Attention to preventive and corrective maintenance processes; * Valid Brazilian driver’s license (Category B). **Salary and Benefits**: * Competitive salary; * Health insurance plan; * Meal allowance; * Wellhub; * Transportation allowance; * Collaborative work environment; * Career development and professional growth plan. **Working Hours**: Monday to Friday: 2:00 PM to 11:00 PM; Saturday: 10:00 AM to 2:00 PM. Employment Type: Full-time, permanent CLT contract Compensation: starting from R$3.000,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance