We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to get closer, share knowledge, and stay updated on our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you up for joining us on this journey? **Responsibilities and duties** **What are we looking for?** A dynamic and communicative person. **Your day-to-day will include:** * Providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver groups when necessary; * Supporting issues ranging from operating systems, software, hardware, networks, and Office Suite to technical demands and those related to services, security, and products; * Selecting, deploying, and maintaining hardware and software, as well as defining access controls and monitoring installed technical resources; * Ensuring compliance with customer requirements (SLA / service level) regarding the availability of IT resources through request handling, logging, resolution, and administration of operational technology platforms. **Requirements and qualifications** Advanced knowledge of: * Windows; * Active Directory; * Microsoft 365; * Certificate Services; * Terminal Server; * Computer Networks and Security; * Debugging and Troubleshooting; * Disaster Recovery. **Preferred qualifications:** * ITIL certification; **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, so you and your family can stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, to encourage you to exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for your studies**, including languages, technology, and online learning platforms * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?