**Description:** ABOUT US Grão Direto is the largest digital grain trading platform in Latin America, and we have the most downloaded digital trading app in the world! With over 85,000 active users, we are present in all agricultural regions of Brazil, connecting farmers, cooperatives, trading companies, and industries. Our mission? To make corn, soybean, sorghum, and other grains trading faster, more transparent, and secure. We are building the future of agriculture with cutting-edge technology. Want to leave your mark on this revolution? Then come with us! THE OPPORTUNITY Do you enjoy interacting with people, tackling real challenges, and being a key player in customers' digital agriculture journey? Then this position is for you! At Grão Direto, you will work directly on the front lines, maximizing the use of our solutions, supporting digital trading activities, and ensuring every customer has an outstanding experience. On a daily basis, you will support the team in internal audits, engagement initiatives, and strategic data collection, always focusing on improving processes, increasing digital adoption, and generating real satisfaction for producers and buyers. If you thrive in dynamic environments, learn quickly, and have the passion to build something big, you'll find your place here. **WHAT WE EXPECT FROM YOU:** Conduct actions that help clients maximize the use of our digital solutions. Provide excellent customer service and support, always with empathy, active listening, and clear communication. Carry out internal audits, ensuring accuracy, clarity, and firmness when necessary. Engage the customer base according to the team's strategies, monitoring the effectiveness of actions. Collect important data for decision-making and monitor satisfaction indicators. Have sharp communication skills, kindness, and a firm attitude when dealing with customers and interacting with internal teams. Act proactively to solve problems, connect teams, and unblock processes. Collaborate with the team by reinforcing organization, meeting deadlines, and persistence. **REQUIREMENTS WE ARE LOOKING FOR:** **Have the Grão Direto DNA:** Our way of doing things makes all the difference! Find out more: https://vagas.graodireto.com.br/trabalhe\-conosco Ease in communicating in person, by phone, chat, and e\-mail. Charisma, empathy, and active listening in customer relationships. Analytical ability to interpret data and support decisions. Organization and discipline with deadlines and routines. Initiative and ability to solve problems involving multiple teams. Proficiency in Microsoft Office Suite, especially Excel. **PREFERRED QUALIFICATIONS WE LOVE:** Bachelor’s degree completed or in progress (preferably in Business Administration or related fields). Previous experience in customer service. Experience in dynamic and digital environments. Strong ability to handle targets and measure the effectiveness of actions. **HOW YOU WILL WORK:** ON-SITE \- We expect you at our office every day to be part of the team up close! Our job openings are open to people with disabilities and/or those rehabilitated by INSS. **BENEFITS THAT REPRESENT OUR VALUES:** Competitive Salary \+ Benefits Card \+ possibility of Stock Options (yes, you can be a partner in our growth!). **Lunch 100% paid by the company:** two partner restaurants for you to choose your lunch every day (yes, free lunch exists!). **Health insurance \+ dental plan:** we cover these monthly fees! **Well-being Bonus:** We support your WELL\-BEING! Practice physical activities, take care of your mental health, practice religion, or volunteer: **8 to 16h/month:** Receive a bonus of 5% of your salary **Over 16h/month:** Receive a bonus of 10% of your salary Fresh weekly fruits to energize your day! **Relocation support to Uberaba:** Not from Uberaba and MOVING here? We offer relocation assistance of up to 50% of your first salary to help you move \+ our support to help you get to know the new city, find a great place to live, and relocate your family. **Referral Bonus:** Bonus if you refer a great talent who gets hired for our team! **Birthday Voucher:** Celebrate your day in style! After the probation period, you receive a voucher on your birthday to enjoy your special day! **Course Platforms:** Want to grow and develop continuously? We offer course platforms at your disposal to boost your skills and accelerate your career! READY TO REVOLUTIONIZE AGRICULTURE WITH US? **If you've read this far and thought:** This is so me! , you already know what to do: Apply now and be part of this transformation! 2511220202461884038