Description: * Experience in distribution and goods handling processes, and/or pickup and delivery activities, or related functions; * Currently pursuing a higher education degree in Logistics, Management Processes, Business Administration, or related fields. * Lead and manage activities across customer service, route planning, pickup and delivery, and goods handling processes, adhering to company-established norms, policies, and guidelines; * Manage the sector’s physical, human, and material resources, respecting established policies, guidelines, and procedures; * Supervise vehicle loading and unloading processes, ensuring vehicles are available for loading according to scheduled times; * Ensure proper and balanced distribution of volume and cargo across vehicles, respecting predefined routes and deadlines; * Inform drivers regarding vehicle release and travel itinerary to enable timely commencement of operations; * Monitor the goods return process, ensuring appropriate routing, as well as correct handling, conditioning, and identification of returned items to prevent damage or loss; * Identify and address discrepancies concerning goods not delivered or misrouted, including identifying damage, loss, or undeliverable customers; * Conduct client visits whenever necessary, and guide auxiliary staff and drivers in resolving issues related to goods pickup and delivery; * Support other unit departments in resolving operational process–related issues; * Delegate tasks to subordinates according to operational needs, following area-defined planning; * Monitor departmental goals and KPIs, analyzing processes and implementing action plans to correct deviations, drive continuous improvement, and enhance customer satisfaction with services provided; * Communicate goals and KPIs to the team under supervision; disseminate updates on corporate policies, processes, and other directives related to the department; * Promote Expresso São Miguel’s purpose, vision, and values among the supervised team, supporting execution of activities to reinforce organizational culture and achievement of strategic objectives; * Execute all People Management processes, including recruitment, probationary period monitoring, development, feedback, training, guidance, registration updates, personnel file updates, disciplinary actions, work schedule and timekeeping maintenance, vacation scheduling, horizontal or vertical salary promotions, and contract termination; * Represent the company—through power of attorney or letter of representation—before stakeholders and other external organizational agents; * Propose operational process improvements to support medium- and high-complexity projects aimed at optimizing activities, reducing costs and rework, and enhancing service levels for customers; * Ensure appropriate use of individual and collective safety equipment; * Stay updated on technological trends and innovations relevant to the field of expertise and sector requirements; * Support hierarchical superiors by providing information on routines and procedures; * Comply with implemented workplace policies, standards, and procedures, and contribute to their continuous improvement; * Adhere to and respect standard and occupational safety procedures both within the company and at third-party establishments (clients); use individual and collective safety equipment appropriately and instruct others on correct usage; * Maintain organization and preservation of company-provided equipment and tools, as well as handled goods and products, avoiding waste; * Perform other related duties as required by the position and the company, upholding the organization’s values and principles. 251221020255914235