B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Field professional responsible for FTTH/FTTA network installations and repairs, resolving issues and optimizing high-speed internet services for residential customers. Key Highlights: 1. Focus on digital inclusion and technological transformation 2. Operations in installation and repair of fiber optic networks 3. A connected and united team passionate about technology We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA residential network technologies; * Repairing/correcting service failures, including slow speed, WiFi issues, no connectivity, intermittent connection, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team has doubts regarding network availability; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in trainings and meetings when invited; * Other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/