Job Summary: Alloha Fibra is seeking a professional to provide inbound and outbound customer service to corporate B2B clients, with a focus on clarity, courtesy, efficiency, and retention—centered on problem-solving and churn reduction. Key Highlights: 1. Inbound and outbound service to corporate clients (B2B) 2. Identify cancellation risks and propose retention solutions 3. Focus on problem-solving, active listening, and negotiation We are Alloha Fibra—the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022. Our team comprises over 4,000 professionals united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** * Provide inbound service to corporate clients (B2B), ensuring clarity, courtesy, and efficiency; * Proactively contact clients with high call volumes, identifying root causes, offering support, implementing preventive actions to avoid recurrence, and seeking opportunities to improve customer satisfaction; * Identify cancellation risks and present retention solutions or proposals aligned with the client’s needs; * Record all interactions and information in internal systems, ensuring organization and accuracy; * Contribute to service quality improvement and churn reduction. **Requirements and Qualifications** * Prior experience in customer service, preferably B2B or in retention-related areas; * Strong verbal and written communication skills; * Negotiation ability, active listening, and solution-oriented mindset; * Basic computer knowledge and ease of use with systems. **Additional Information** * Transportation Allowance * Group Life Insurance * Meal or Food Allowance * Giga+ Discount * Health Plan * Dental Plan * Day Off * Total Pass * E-learning Platform on Intranet * Giga Inclusion Assistance * Pregnancy Program – Benefit Card * Active partnerships with INATEL; OPEN ENGLISH; TOUR HOUSE; SAMSUNG; MOVIDA; YOUCAST-TELEMEDICINE, offering exclusive discounts to Alloha employees * Pharmacy Agreement (Golden Farma): Payroll discount * Educational Partnerships with universities offering exclusive discounts for Alloha employees With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, represented by our employees and customers in all their regional and social multiplicity—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-focused space. For more information, visit https://alloha.com/