Junior Support Analyst

Description

Job Summary: Junior Customer Service Analyst to provide support and customer service, assist with ERP system usage, and ensure a positive user experience. Key Highlights: 1. Provide consultative customer service and problem resolution 2. Assist with ERP system usage 3. Understand administrative and financial processes **Junior Customer Service Analyst – Management Systems** (Rumo Tecnologia) Do you have an analytical mindset, strong communication skills, and an interest in understanding corporate administrative and financial processes? Do you enjoy providing consultative customer service and helping resolve issues? Rumo Tecnologia may have the ideal opportunity for you! We are seeking a Junior Customer Service Analyst – Management Systems to provide customer support and service, assist with ERP system usage, and ensure a positive experience when using our solutions. If this profile resonates with you, Rumo could be your next career step. **About the company:** Rumo Tecnologia has operated in the market for 21 years, specializing in web system development, with Java as its primary programming language. The company markets ERPs serving various industry segments and is currently expanding—broadening its solutions and strengthening its team with professionals from diverse areas. **What is essential to apply?** * Completed undergraduate degree in Administration, Accounting, Information Systems, Financial Management, Business Process Management, or related fields; * Experience in customer service, system support, or administrative/financial routines; * Preferred experience with ERP systems, billing, accounts receivable, financial control, or invoice issuance. **Work Schedule:** Monday to Friday, from 9:00 AM to 6:00 PM Mode: On-site **What will be your challenges?** * Provide customer service across multiple channels; * Understand administrative and financial processes within the system; * Guide customers in using system features; * Assist in organizing billing, financial control, and information management processes; * Work efficiently and accurately under multiple concurrent demands. **Soft skills we seek:** * Clear and concise communication; * Empathy and customer focus; * Organization; * Punctuality and attendance; * Teamwork. **Essential hard skills:** * ERP system customer service and support; * Understanding of administrative and financial processes; * Knowledge of accounts payable, accounts receivable, and reconciliation; * Familiarity with chart of accounts and accounting structure; * Basic knowledge of invoice issuance; * Incident ticket registration and tracking; * Ability to guide customers on business rules and system functionalities. **Advantages:** * ERP experience; * Experience in technology companies; * Consultative customer service; * Knowledge of corporate financial processes; * Experience issuing invoices. **What we offer:** * CLT employment contract; * Salary: R$ 2.500,00; * Transportation allowance; * Health insurance; * Meal/food allowance of R$ 32.00 per day; * Tuition assistance. Send your resume to: with the subject line “Junior Customer Service Analyst” and begin charting a new course in your professional career. Compensation: R$2.490,00 – R$2.500,00 per month Work location: On-site