**Here at Riachuelo we connect with you! \#BeRCHLOVER** We exist to connect desires with achievements. And you choosing Riachuelo to make your career happen is an achievement for us! Here, our more than 40 thousand RCHLOVERS find the best environment to transform themselves and grow together with us. After all, we are fashion, retail, tech, logistics, financial services, industry, and the largest fashion company in Latin America! **Let's build together the largest fashion, lifestyle, and financial products ecosystem** **in Brazil!** Our **Store** team is looking for a **Customer Service Supervisor** to join the team! **We remind you that our opportunities are open to everyone. At Riachuelo, you'll find** **a diverse environment with respect and empathy, where we care for our RCHLOVERS.** **Responsibilities and duties** **The role's challenges include:** Responsible for credit and cash departments, managing the team, ensuring operational procedures are followed and results are delivered. * Ensure credit and cash operational processes; * Ensure achievement of established targets; * Ensure growth in customer database registration; * Create strategies for card activation; * Manage credit risk; * Motivate and train the team to deliver excellent customer service; * Diagnose and propose alternatives to improve results; * Offer Riachuelo card and financial products to customers, motivating the team towards this goal; * Define store scheduling, shifts, and overtime together with the management team; * Conduct team meetings; * Select and train new employees; * Deliver training according to company standards; * Perform performance evaluations and provide feedback to employees; * Identify and develop talent for succession (PRI); * Open or close the store according to the schedule. **Requirements and qualifications** **It is very important that you have and/or know:** * Completed or ongoing higher education. * Full availability of schedule, including weekends and holidays. * Experience in selling financial products, preferably in retail. **Additional information** **And what are the benefits?** * Medical insurance\* * Dental insurance * Group life insurance * Totalpass * Educational partnerships * Discounts at Riachuelo * Meal or food allowance * Transportation allowance * Profit and results sharing Medical insurance available after 1 year of employment. To learn about all our benefits, visit **www.riachuelo.com.br/carreiras** Liked it? Then apply now! **\#BeRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever stopped to consider what happens before our stores receive the collections that win over Brazil year after year? Today we are over 30 thousand RCHLOVERS spread across the entire national territory, working in diverse areas with **great passion for fashion!** In addition to over 430 stores, we have Corporate teams, Factory, Distribution Centers, Contact Center, and many other fronts working together in an integrated business model that ensures we are **unique** in the Brazilian market. We work with **fashion** to create a **positive impact** directly in our country and **we love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence.**