SENIOR CLIENT ACCESS ANALYST

Description

Job Summary: Responsible for supporting the construction and management of optical networks, ensuring the delivery of IT and Telecom services to B2B customers. Key Highlights: 1. Strategic involvement in the construction and management of optical networks 2. Focus on cost reduction and SLA assurance 3. Opportunity to impact B2B customer satisfaction ### **Responsibilities** Ensure the optimal access network solution according to internal cost-reduction policies. Plan and monitor access network construction activities by overseeing partner operations and guaranteeing SLAs. Maintain up-to-date network records with accurate data in Connect Master. Participate in the payment process by auditing measurements submitted by suppliers, ensuring compliance with company policies. ### **Behavioral Competencies** Perseverant, Agile, Innovative, Reliable. ### **Technical Competencies** Knowledge of telecommunications networks, data infrastructure, network management, and network services. ### **Position Overview** Responsible for supporting optical network construction to ensure delivery of access infrastructure for IT and Telecommunications service installations, thereby generating revenue and enhancing B2B customer satisfaction. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon-Fri 08:00 to 18:00 (120-min lunch break) \| 200 hours/month ### **Prerequisites** Must reside in the city of Uberlândia