CRM Assistant

Description

At Grupo Lider, we believe in cultivating an inclusive and dynamic culture; we encourage initiative, creativity, and collaboration among team members, and we value diverse perspectives, recognizing that they are fundamental to our success. Our commitment to excellence and innovation shapes every aspect of our work, and we continuously encourage ongoing learning and professional development. **Responsibilities and duties:** * Making and receiving telephone calls; * Scheduling vehicle appointments; * Registering customers in the Apollo / Bravos system; * Regularly monitoring all web-based appointment channels available to customers, including online booking, e\-mail, WhatsApp, etc.; * Effectively working through prospecting lists for proactive scheduling; * Striving daily to meet proactive scheduling targets; * Periodically contacting customers, including those outside their warranty period; * Offering all current dealership conveniences and promotions. **Requirements and qualifications:** * Completed high school education; technical or higher education in related fields is desirable; * Basic Microsoft Office package proficiency; * Knowledge of sales techniques and CRM system usage; * Experience in customer service. **Additional information:** * Competitive remuneration; * Additional benefits, including transportation allowance, meals at the company, life insurance, health insurance, dental insurance, Gympass, and private pension; * Opportunities for learning and professional development; * A dynamic and collaborative work environment; * Potential for career growth within the company. Salary: R$1\.518,00 \- R$3\.098,19 per month Benefits: * Private pension * Life insurance * Transportation allowance Work location: On-site