IT SUPPORT ANALYST II

Description

Job Summary: The professional will support the administration of systems such as System Center Configuration Manager and Intune, with a focus on innovation and improvement of internal processes, and field team support. Key Highlights: 1. Support in administering System Center Configuration Manager and Intune. 2. Focus on innovation and internal process improvements. 3. Field team support in problem resolution. We are the Energisa Group! With over one hundred years of history, Energisa is the largest private group in the Brazilian electric power sector, fully controlled by national capital. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable power generation, an innovative energy solutions brand – (re)energisa – offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech in the digital accounts market. Recently, we diversified our portfolio further by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe in the power of diversity and plurality to drive innovation and achieve outstanding results. Everyone is very welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Duties** * Support administration of System Center Configuration Manager * Intune administration * Innovation and improvements to internal processes and procedures within the area. * Field team support in problem resolution. **Requirements and Qualifications** * Bachelor's degree in Systems Analysis and Development or related fields; * Knowledge of Windows Server 2016 or later administration and support * Knowledge of SCCM/MECM administration/implementations/support – (architecture, client management, troubleshooting) * Script creation knowledge * Knowledge of creating customized images via SCCM * Knowledge of creating and managing GPOs * Knowledge of MDM/MAM policy administration/implementation – Intune * Advanced patch management knowledge * Advanced antivirus signature update knowledge * SCCM report creation knowledge * Strong troubleshooting skills related to Windows 10/Windows 11 * Practical experience with Intune * ITIL knowledge **Additional Information** PEOPLE are our greatest ENERGY. Thinking about your well-being, we offer a wide range of benefits. Take a look at what you’ll have: • Meal allowance or food voucher for grocery shopping or dining at your favorite restaurant; • Health and dental insurance for you and your family; • Private pension plan for financial reserves and investments; • Daycare assistance to support you during your children’s early years; • Life insurance to provide greater peace of mind for you and your loved ones; • Profit-sharing program as an incentive for your work and results; • Quality-of-life programs ensuring employee well-being and promoting health; • Scholarship programs supporting your professional qualification; • Gympass granting access to over 18,000 gyms across Brazil. If you meet the job prerequisites, submit your application and pay attention to the following tips: • During the selection process, communication will occur via email or phone. Ensure your contact details are up-to-date and monitor your inbox regularly, including your spam folder. Stay alert for calls — our corporate phone numbers may display varying area codes. • If you receive negative feedback, don’t get discouraged; keep an eye out for other opportunities. **WHY JOIN OUR TEAM?** ------------------------------------------------ **\#JoinEnergisa!** --------------------- ### **Innovation, credibility, and customer focus define our DNA. We relentlessly pursue quality in energy supply and excellence in service, ensuring comfort, safety, and well-being for our customers.** ### **With over one hundred years of operation, we operate across all regions of Brazil: 862 municipalities in the states of Paraíba, Sergipe, Tocantins, Mato Grosso, Mato Grosso do Sul, Minas Gerais, Rio de Janeiro, São Paulo, Paraná, Acre, and Rondônia. We serve approximately 20 million people — equivalent to 10% of Brazil’s population.** ### **We are also 100% Brazilian and continuously expanding. We are among the leading private companies in the electric power sector and rank among the best in Brazil according to the National Electric Energy Agency (Aneel) and the Brazilian Association of Electric Power Distributors (Abradee).** ### **But our company is made of people, and therefore, we constantly seek talented individuals full of energy and ready to shine. We have over 19,000 direct and third-party employees, all aligned with the same Mission, Vision, and Values. Our culture prioritizes the human element, grounded in ethics, respect, transparency, safety, and commitment to communities, customers, and shareholders.** ### **We also promote initiatives encouraging conscious energy use and support social, sports, and cultural projects in the regions where we operate. We are committed to transforming energy into development because we believe that together, we are stronger.** ### **Come join our team!