Description
Job Summary:
Provide Level 1 technical support, delivering assistance and resolving basic issues related to hardware, software, and internal systems.
Key Highlights:
1. Level 1 (N1) technical support
2. On-site and remote user support
3. Software installation and configuration
**Internal Opportunity.**
Perform Level 1 (N1) technical support, assisting users, performing issue triage, and resolving basic requests related to hardware, software, and internal systems.
**Requirements:**
* Minimum 6 months of employment with the company;
* Currently enrolled from the 4th semester onward in a higher education program in Information Technology or related fields.
* Basic knowledge of computer science, operating systems, and user support.
**Preferred Qualifications:**
* Prior experience in technical support;
* Knowledge of networks and basic infrastructure.
**Main Responsibilities:**
* Handling Level 1 (N1) technical support tickets;
* Providing user support (on-site and remote);
* Performing basic software installation and configuration;
* Assisting with maintenance of computers and peripherals;
* Logging and tracking support tickets.
**Working Hours:** 08:00 to 18:00