Junior Systems Analyst

Description

Job Summary: IT professional to manage and handle system support tickets (SAP and legacy systems), with a focus on problem resolution and user communication. Key Highlights: 1. Experience in handling system support tickets 2. Focus on resolving SAP and legacy system issues 3. Strong interpersonal relationship skills and communication Main Responsibilities: * Manage and distribute incoming system support tickets via the Helix tool * Contact users to collect necessary information for support * Provide first-level support for simple SAP and legacy system tickets * Update support tickets * Perform simple SAP service catalog configurations * Update BI reports to generate performance indicator reports for coordination and management * Open tickets with vendors for legacy system support What We Expect From You: * Completed undergraduate degree in IT-related fields; * Prior experience handling support tickets; * Proficiency with management tools and Microsoft Office suite; * Ability to work collaboratively in a team; * Analytical mindset with capability to resolve SAP and legacy system issues; * Curiosity to research and proactively seek solutions for SAP and legacy system issues; * Strong interpersonal skills when interacting with users, teams, and other IT departments; * Good communication, organization, and ability to work under pressure; Minimum Education Level: Bachelor's Degree Preferred Education: * Computer Science, Bachelor's Degree * Information Technology, Bachelor's Degree * Computer Engineering, Bachelor's Degree Languages: * English (Intermediate) * Performance Bonus * Life Insurance * Psychological Support * Pharmacy Benefit * Meal Voucher * Dental Care * Health Insurance * Remote Work (1 day per week) * Transportation Allowance