Responsibilities: * Receive, resolve, and record customer complaints, suggestions, and compliments * Provide information and clarifications regarding our services and guide customers on how we will proceed with their requests. * Forward requests via service orders to the appropriate responsible parties within the organization and ensure follow-up until resolution. * Monitor the progress of requests and keep customers informed about the status of their requests. * Identify and document customer dissatisfaction and procedural breaches occurring during customer service, submitting a request to the quality department when necessary. * Contribute to the preparation of reports on ombudsman performance and activities. * Conduct follow\-up with customers to ensure their issues have been satisfactorily resolved. * Maintain effective communication with other company departments to ensure proper resolution of requests. Schedule: \- Monday to Friday, from 8 a.m. to 6 p.m. Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Education allowance * Company mobile phone * Health plans and commercial discounts * Meal voucher * Food allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
